At Poolatta, customer satisfaction is our priority. If you have any issues with your order, please review our refund policy:

  1. Time Frame for Refunds:
    The refund amount will be credited in your account within 7-10 business days in your original payment method
  2. Time Frame for Return:
    To be eligible for a return, you must returnwithin 2 to 3 days of receiving your order.
  3. Defective or Missing Items:
    If you receive a defective or missing item, please provide a clear video showing the issue within the 1-2 day time frame. This video is necessary for us to process your refund or replacement request.
  4. Contact Us:
    Please reach out to us via email to initiate the refund or replacement process.

We appreciate your understanding and cooperation.